Member terms

1Membership and billing

Your membership renews automatically at the end of each billing period, monthly or yearly, at the price shown when you joined, until you cancel. Payments are processed securely by Stripe.

You can cancel at any time from your account. Cancelling stops the next renewal: you keep full access until the end of the period you have paid for, and it ends then. We do not refund part periods, except where the law requires it.

If the price of membership changes, we will tell you before it applies to you, so you can decide whether to continue. Nothing in these terms limits your rights under the Australian Consumer Law.

2Your wellbeing comes first

WellVenture® offers general wellbeing education and guided practices. It is not medical advice, diagnosis or treatment, and it does not replace care from your doctor or health professional.

If you have a medical condition, are pregnant, or are unsure whether something is right for you, please check with your doctor before you begin breathwork, cold exposure or any new movement. Listen to your body, go gently, and stop if you feel faint, dizzy or unwell.

Never do breath practices in or near water, or while driving or operating machinery. Some practices can cause light-headedness or, rarely, loss of consciousness.

3The Regulator, its voice and music

The Regulator's guided voice, music and content are licensed to us and provided for your personal use within the app. Please do not record, copy, download, share or redistribute them, in whole or in part.

4The Circle and community conduct

The Circle is a calm, supportive space. By posting, you agree to follow our Circle guidelines: be kind, share no medical advice, no selling, and keep what others share private.

You are responsible for what you post, and you must have the right to share it. You keep ownership of your posts and give us permission to show them to other members within the app. We may hide or remove posts, or pause access to the Circle, when they do not fit the guidelines. The Circle is not a crisis service: if you need support now, call Lifeline on 13 11 14, or 000 in an emergency.

5Shop orders

Products in the shop are sold and fulfilled by our partners, alphaVIE® and PhytaPro®, through their own stores. Your order, delivery, returns and refunds are handled by the partner you buy from, under their terms and returns policies.

6Referral credits

• When a friend you refer pays the deposit for their first experience, you earn a $500 credit towards your next experience.
• Your friend receives $250 off their first booking.
• Credits add up, and together they can cover the cost of a whole experience.
• Each credit expires 18 months after the date it is earned.
• Credits are personal to you. They are not transferable and have no cash value.
• If your referred friend cancels and is refunded, the credit earned from their booking is reversed.

7Experience bookings

Bookings for WellVenture® and FitVenture® experiences are governed by the booking terms published at reigniteretreats.com, including deposits, payment plans, date changes and cancellations.

8Privacy

We look after your personal information in line with the Privacy Act 1988 (Cth) and our privacy policy, which explains what we collect, why, and how you can access or correct it.

9Changes to these terms

We may update these terms from time to time. When we make a change that matters, we will let you know by email or in the app before it takes effect. If you continue your membership after that, the updated terms apply. If you do not agree, you can cancel at any time.

These terms are governed by the laws of Queensland, Australia, and the courts of Queensland have jurisdiction.

10Contact

Questions about these terms or your membership? Email us at hello@reigniteretreats.com. We are always happy to help.